Privacy Policy

We collect information you choose to provide when you call or otherwise interact with our flight assistance service. Depending on your request, this may include:

• Your name, telephone number, email address, and preferred contact details.
• Travel preferences such as departure and destination cities, dates, passenger count, and seating needs.
• Passenger details needed to request or complete a booking.
• Information about your interactions with our representatives, including call notes and customer-service history.
• Basic device and usage information, such as browser type, pages visited, and approximate location derived from an IP address.

Please do not send sensitive personal or payment information through unsecured channels.

We use personal information to provide the assistance you request, communicate available travel options, facilitate bookings, respond to questions, maintain service quality, prevent fraud, and comply with applicable law.

We may also use aggregated or de-identified information to understand how visitors use this website and to improve our service.

When needed to fulfill your request, information may be shared with airlines, travel suppliers, reservation systems, payment processors, and service providers that support our operations. Those third parties process information under their own terms and privacy practices.

We may also disclose information when required by law, to protect our rights or users, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.

This website may use cookies or similar technologies that help pages function, remember preferences, measure traffic, and protect the service. You can control cookies using your browser settings, although disabling certain cookies may affect site functionality.

We retain information for as long as reasonably necessary to provide services, keep business and transaction records, resolve disputes, enforce agreements, and satisfy legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to particular uses. We may need to verify your identity before completing a request.

You may opt out of promotional calls or messages by telling the representative who contacts you. Service-related communications may still be necessary for an active request or booking.

Our service is intended for adults and is not directed to children under 13. Travel suppliers and external websites linked from our service have their own privacy practices, which we do not control.

We may update this policy as our practices or legal obligations change. The effective date at the top identifies the latest version.

For privacy questions or requests, call us at (844) 213-5611.